Non-Refund Policy | Thunder Machine Streaming Pro

Important Notice

All transactions with Thunder Machine Streaming Pro are final. Due to the immediate allocation of dedicated global broadcast infrastructure, no refunds, credits, or chargebacks are provided under any circumstances.

1 Digital Infrastructure — No Refunds

Thunder Machine Streaming Pro delivers enterprise-grade, non-tangible digital broadcast infrastructure. Upon payment confirmation, dedicated CDN pathways, streaming servers, and bandwidth allocations are immediately reserved and provisioned for your account.

Because these resources are allocated instantly and cannot be "returned," all sales are considered final at the moment of purchase.

2 What Is Non-Refundable

Setup Fees: Any one-time provisioning or onboarding charges are non-refundable once infrastructure allocation begins.
Monthly Subscriptions: Each billing cycle is non-refundable once processed. There are no credits for partial months, early cancellation, or unused bandwidth.
Upgrades & Add-Ons: Upgraded plans or additional bandwidth purchases are non-refundable once activated.
Broadcast Provisioning: Radio uplink or HD TV streaming channel setup costs are non-refundable once the signal path is established.

3 Cancellation Policy

You may cancel your subscription at any time. However, cancellation does not entitle you to a refund for the current or any previous billing period. Your service will remain active until the end of the current paid period.

To cancel, contact support@thundermachinestreaming.com with your account details and the subject line "Cancellation Request."

4 Chargebacks & Disputes

Filing a chargeback or payment dispute without first contacting our support team will result in immediate account suspension and permanent termination of all broadcast services. We reserve the right to pursue recovery of all costs incurred as a result of fraudulent chargebacks.

5 Service Credits (Limited)

In rare cases where Thunder Machine Streaming Pro fails to meet its 99.99% uptime SLA for more than 48 consecutive hours due to issues within our control, affected clients may be eligible for service credits toward future billing. Service credits are not cash refunds and have no monetary value outside the platform.

6 Contact

For billing inquiries or support, contact us at support@thundermachinestreaming.com. We are committed to resolving any concerns within our policy framework.